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Zaggle Prepaid Ocean Services Ltd

Building a global digital bank

B2B SaaS
Fintech
UX UI Design
Web-responsive app
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4 X
Faster End-of-month closing
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60 %
Reduction in expense claim processing costs
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90 %
Improvement in expense policy compliance
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100 %
Visibility into employee expenses

web and mobile

Introduction

In collaboration with Zaggle, we defined the customer experience for their exclusive employee expense management platform, catering to small and medium businesses across India. The product was crafted to provide value for each persona in the business ecosystem from the beginning.

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Introduction

In collaboration with Zaggle, we defined the customer experience for their exclusive employee expense management platform, catering to small and medium businesses across India. The product was crafted to provide value for each persona in the business ecosystem from the beginning.

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backgroundimg
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Introduction

In collaboration with Zaggle, we defined the customer experience for their exclusive employee expense management platform, catering to small and medium businesses across India. The product was crafted to provide value for each persona in the business ecosystem from the beginning.

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The Challenge

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Zaggles employee expense management platform required consistent experience across web and mobile, reduced turnaround time for expense submission and offer personalization. Minimize learning curve, increase user engagement and retention via value-added insights.

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UX UI Design Approach

Our UX approach centered around reducing the learning curve of new users who are just adopting expense management automation with a complete DIY platform.

Empathy

Innovative

Cutting Edge

Agility

Collaboration

Insightful

Automation

Transparent

AI-powered

Impact of Design Solution

Reimagining Expense Management

We collaborated with the Zaggle team to define the customer experience of their exclusive employee expense management platform for small and medium businesses all over India. The product was crafted to provide value for each persona in the business ecosystem from the beginning.

Quick and easy onboarding

The platform is designed to be quick and easy, enabling new users to start using the platform right away.

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Personalized dashboards

Considering the varied personas that will access the platform, there is a customized view that is relevant to their needs and tasks.

Seamless and guided workflows

Workflows are seamlessly integrated to ensure users are always on the right track and can navigate easily.

Zero training adoption

Easy DIY set up for users to move to the platform without any prior training, reducing the learning curve and increasing adoption rates.

Conversational Design

Contextual actions and suggestions to instigate natural interaction between the user and the platform.

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